You may be familiar with the 5 “Y’s,” but let’s delve into my 6 “Y’s” to uncover what might be hindering your business growth. Developed by Sakichi Toyoda in the 1930s, these questions aim to unearth the root causes of challenges.
- Why are we losing customers?
- Why are ISO standards challenging to understand? Why
- are ISO standards challenging to implement?
- Why did past consultants let us down?
- Why are we struggling to meet deadlines?
- Why am I uncertain about legal compliance?
Achieving ISO certification is a game-changer for business growth. It identifies failures in products or services linked to flawed processes and systems. Updating and investing in management systems enhance customer loyalty by reducing returns and complaints. A decline in product/service quality damages your professional image, risking revenue loss and eroding customer trust.
Customer confidence is the key. ISO certification standardizes and formalizes documentation, signalling to competitors your commitment to international standards and continual improvement. Invest in your management systems to unlock your business’s full potential.
